VCBW 2012

Strange and Bitter Fruit

by Jacob Galbraith on March 10, 2010

A few weeks after using Urban Diner to host my very first public airing of the “c word”, I’m bringing you some thoughts on a big old “b word”: bitterness. What follows may come off as bitching, but what I’m trying to do is explain the expression that’s permanently painted on every weathered cook’s face. It’s something that has been known to sneak up on every cook intermittently throughout their career, and I am among the army of kitchen folk who have been afflicted by its presence. Bitterness is seemingly as essential to professional cooking as knowing how to peel a carrot.

Before anyone decides to become a cook, they should get used to opening an envelope, staring at the contents and saying “I worked harder than this!”. The money that we earn is only part of the problem, and it probably would never be an issue if we weren’t surrounded by people who are wealthy by comparison. I’m referring to the well-heeled customers, and the smartly dressed/wine-savvy people who serve them. Contrast is everything, and the restaurant provides plenty of it. The customers escape most of the scrutiny because we have no idea how it is that they’ve managed to find themselves so nicely situated. We know only that it must be nice to be them.

The official company word about the front of house is that we just plain don’t like them, and it’s because we don’t understand them. We share a workspace with these people who often double our earnings despite only working half of the time. I’m looking at you, servers. And I’m looking at you with eyes that could really use some fucking glasses, so this means that I’m squinting. I’m not going to outright say that they don’t work as hard as us; it’s a futile argument that rages on whether or not I weigh in on it. What I will say is that the current arrangement between cooks and servers everywhere isn’t even close to being equal. It’s terribly obvious. Unfortunately we are co-dependent, and for the balance to weigh in favour of one side or the other only leads one side to believe that they’re more important, and are therefore entitled to more. I mean, who wouldn’t want to eat at Marxist Burger? Knife and fork, meet hammer and sickle.

Thankfully, I’ve managed to get my foot through the back door of many kitchens without having to attend a cooking school. This isn’t to say that the experience wouldn’t have been valuable. In fact, I probably would have been a lot better, a lot sooner if I’d done it. My serpentine path from dishwasher to journeyman cook may have taken a little longer in terms of acquiring a certain skill set, but I did it without having to take out a massive student loan. Actually, I got paid. I can’t thank myself enough for this decision, even though I kicked myself every time I saw somebody who chose the other path excelling. It isn’t uncommon to find a kid fresh out of culinary school with a diploma in one hand, and a big huge receipt in the other. Now, this would be acceptable if they were heading into a situation where they would earn a wage as fat as the debt. Instead their earnings are likely to remain as skinny as Kate Moss until they do one of two things: leave the industry for a well moneyed one, or sell out. It’s a terribly unrealistic way to get started in this business; the bitterness I’m currently tasting would be tenfold if I’d done things the other way.

Even without a lingering cloud of student debt, I’ve often fantasized about taking up another trade where I could just punch the clock, earn a reasonable wage, and maybe, just maybe, have some health benefits. I’ve also done some dreaming about what I’ve decided to call selling out. I could head off to a hotel and start out at a wage somewhere between 15 and 20 bucks an hour, peeling my way to the top of the ladder. I hear there are danishes at some of the union meetings, lots of coffee too. Separately, there will always be jobs for folks like me in the many mighty corporate kitchens. My eyebrows are permanently raised at job titles like “Kitchen Manager” or “Production Chef”. The money and perks that await me beyond the pearly gates of an Earls or a Cactus Club will likely be buried with their shareholders and big fat Executive Food Idea Engineers. I’m leaving it on the table. unless of course they start paying their employees with novelty sized cheques or in bags with dollar signs on them. I’d also be open to becoming the Earl of Earls, but only if Highlander rules applied (see: there can only be one, and on the job training is provided by Sean Connery).

Bitterness is something that needs feeding, and I’d have to ignore some fairly obvious scenarios to starve it to death. It’s either that or things would need to change. I think this is why the bitterness comes and goes, because I haven’t the slightest idea how to instigate any kind of shift in the way things are. Conversely, I’m only able to remain ignorant until my squinty little eyes catch a glimpse of something they don’t like. It’s cyclical, and it’s shitty through and through.

By now you probably think i’m doomed. I’ve taken the blue pill and am heading to plumbing school to turn my pipe dreams into realities. Sorry to disappoint, but I’m staying put for now. The reason the bitterness provides such conflict is that I’m absolutely in love with food and cooking. If I hated it, it’d be an easy choice to make. Food and drink are always at the front door of my brain, knocking loudly until I let them in. When I’m not working, I’m on the couch reading cookbooks cover to cover, watching a variety of food TV (Diners, Drive-Ins annd Dives, anyone?), writing down my petty thoughts, or just trying to wrap my head around the whole idea of making it as a chef.

One conclusion that I’ve come to is that you cannot succumb to the bitterness. Battling with it is one thing, and totally normal, but to be overcome with it is to be contagious to others. The words of the infected plague the workspace like an airborne case of the clap.

Your Friendly Neighbourhood Line Cook,

Jacob Galbraith

{ 10 comments… read them below or add one }

jahvay March 10, 2010 at 4:40 pm

As a server, with many years under my belt, I understand your situation. I am one of those servers who knows all of the cooks by name, say hello and goodbye everyday, and feel like a brother to my friends in the BOH. The money issue is a difficult one. Ofcourse it is not fair. I mean lets face it, the tipping system is a bit of a sham. The fact that customers have bought into leaving large amounts of money for service is amazing. The fact that so little gets to the BOH is unfortunate.

In the past I have spoken about lowering FOH wages to give more to BOH. This is in how it is done in other places.

The other issue is the fact that all BOH does is give, and all FOH does is take. And many in the FOH spend too much time wondering why things take too long, and have no fucking clue what it takes to make it happen in the BOH. Every FOH employee should put in a shift in the Gare de mange, and vice versa.

It is a tough gig for you guys and gals, and I understand. Sometimes I do get a little frustrated by some overt bitterness, but my frustration gets tempered by my years of experience and a deep understanding of the issues.

I just wish all servers could see both sides of the issue. Without you we are nothing.

Thanks for the good words…

Sal E. Mander March 10, 2010 at 6:27 pm

Thats just opening up a whole can of bitter – what about the personal sacrifices, ridiculous hours, lack of proper breaks, poor diet, long hours, “volunteer” unpaid hours, lack of job security. Its pretty much a job that nobody else wants to do. Nobody will want to pay for food if the price accurately represented the skill put into making a plate, and paying for the quality of food.

Weston March 10, 2010 at 9:04 pm

I must say I went through that, at the end of the day if you enjoy cooking keep doing it and if you need a break take one to have a “normal 9-5″ life but its not the same. As for servers the places I have worked the kitchen and FOH have gotten along so well, minus a screw up and getting a yelling from the chef haha. The best servers are the ones who use to cook, at the end of the night they buy a round of drinks or sweet talk to the manager into comping some, either way its all good.

Money is great but at the end of the day you gotta enjoy your work, as long as you can pay your bills and enjoy a little life lol

Overheadgrill March 10, 2010 at 10:50 pm

I see the future and it has no waiters.

jahvay March 11, 2010 at 2:28 am

Is your future in a cafeteria…

Overheadgrill March 11, 2010 at 7:28 am

Professional cleansing.

Joe Beziehung March 11, 2010 at 8:51 am

Guys a little bit of optimism, I was working as a waiter for years and in my restaurant for years and our contact with chefs was great. But I think in this case exception makes a rule. Sometime after that I was a chef myself and all that downsides of being a chef you mention are true. Not so incredible salary, outrages amount of hours, hardly any days-off and massive responsibility. I felt sometimes like a doctor on the ER, it was so manic. After couple of months I could not take it anymore and I changed the career. Working from 9 to 5 but I am not that happy with the job, in my heart food has a special place.

Conrad Yablonski March 11, 2010 at 9:45 am

OP needs to get over himself.

Well most people on the F&B biz need to get over themselves.

sean w March 11, 2010 at 12:50 pm

I see the future http://www.nytimes.com/2005/08/10/opinion/10shaw.html.
Justice needs to be observed, having worked in France under a system that recognises rank, experience, education etc..(i.e. reasonable criteria) & rewards were divvied up commensuretly. Such a model has been introduced into thomas keller’s fine eateries, but the model could be extended to cover casual eateries too. The wage of an average cook is poor & has seen no significant increase in a decade, most are not covered under a health plan(which will see MSP premiums rise further & significantly). If restaurateurs are not going to raise food prices to cover wage increases for cooks(I realise the slim prospects of this proposal) then the money needs to be more fairly apportioned from tip pooling, sorry all you beautiful people it will be sad to see you go. Then at least the entirety of the operation can concentrate on the business at hand & provide the best food & service possible knowing that all their efforts are mutually enriching. Diversification of restaurant themes & menu’s will also hopefully add to the skill base & creativity that many cooks crave & i’m sure diners could appreciate. Look what is going on in Seattle, IMHO the authenticity of the pintxo restaurant reveals a level of sophistication & maturity amongst it’s dining public, accepting of gutsy, flavourful cuisine. This month’s Van Mag had a picture of Quang Dang(chef of C) holding a lovely Halibut which apparently is great for people who don’t like fish, I think that comment was aimed at a distinctively conservative diner whom probably make up more than a visible minority(but thankfully, in this case, are not on the rise). sorry it is so long, I have a PHD in bitterness

Joseph March 11, 2010 at 1:06 pm

well it’s been a on going issue I read the article 2month ago on WSJ on food section about the some of the restaurants are having cooks to make a meal and along with the serving and explain what it is to customer so that they have better understanding of what they are getting, my understanding is that I think server or the cooks should get the same way of treatment especially when it comes down to tip out why should servers get more tips than cooks? we all work same hour do same amount of work sometime I hear servers complain how customers being annoying or baby crying but you know what let me ask you this is it really hard to set the table and get water and bread and serve food with a smile on your face? not really compare to the BOH guys who always hustle around looking for things. I’m not saying serving is easy job but compare to BOH it’s really not a hard job I don’t know but I hope FOH ppl keep it in mind seriously if there is no BOH there are no FOH
it’s true I’ve seen it experienced it and learned it hard way and I won’t forget about it because I still work in BOH this place all the servers are up for themselves all they care about is fast food and great tipouts and they don’t share it period and I’m about to get outthere for good!

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